SAP AI Technologies Evolution. Seamless Transition from SAP CAI to Skybuffer AI on SAP BTP

[Tatsiana_Skrypko]

Introduction

Skybuffer AI, built on the robust SAP Business Technology Platform (SAP BTP), is the latest and most advanced version of our Conversational AI development, a journey we embarked on in 2018. Our solution now addresses a wide range of AI needs, from Conversational AI to cutting-edge Generative AI and Retrieval-Augmented Generation (RAG)

Initially integrating SAP Conversational AI, Skybuffer has been keenly tracking SAP's strategic AI roadmap. In developing the Skybuffer AI technological environment, our goal has been to ensure our product is compatible with SAP's cutting-edge AI technologies while offering seamless transition support.

Challenge 

Back in 2018, SAP introduced the Conversational AI tool, revolutionizing the way businesses build AI assistants and chatbots. Many innovative companies seized this opportunity, integrating Conversational AI into their business processes and using these chatbots in their B2B, B2E and even B2C scenarios.

However, as SAP's AI strategy evolved, the decision was made to sunset SAP Conversational AI. Many companies are keen to protect their investments and retain their Conversational AI-based developments. These systems have been meticulously crafted and are being used productively, making it essential to find a balance between adopting new SAP AI technologies and maintaining the value of their existing solutions.

The challenge lies in balancing the transition to new technologies while maintaining the productivity and value of the existing SAP Conversational AI solutions.

Solution 

Skybuffer AI, a robust all-in-one AI mastering tool, offers a seamless transition mechanism for any SAP CAI chatbot to our new universal AI platform available on SAP BTP. With just one click, you can migrate your SAP CAI chatbot to Skybuffer AI deployed into your SAP BTP instance. Here’s a quick overview of the steps to transition your bot to Skybuffer AI on SAP BTP in just 5-10 minutes.

Step 1: Export the chatbot from your SAP CAI using SAP standard functionality.

Picture 1. SAP Conversational AI export interface

Step 2: Call the Skybuffer AI API secured by the oAuth2 protocol pointing to the Skybuffer AI application deployed on your SAP BTP account and feed exported from SAP CAI bot files.

Picture 2. Skybuffer AI API on SAP BTP import interface for SAP CAI development

Step 3: Voilà, your built on SAP CAI AI assistant (bot) is now available in AI Model Configuration application at Skybuffer AI Launchpad

Picture 3. AI Model overview once it is imported to Skybuffer AI

 Picture 4. Drill down to the skill level on Action Server

Step 4: Now you can Train and Deploy AI models via simple and intuitive Fiori applications of Skybuffer AI.

Picture 5. Train and Deploy functionality

Step 5: Make basic channel settings within the Communication Channels application from Skybuffer AI Launchpad.

Picture 6. Communication channel setup for AI model

Step 6. Your new level AI Model is now operational within Skybuffer AI. Use Web Chat Preview function to test your webchat-based AI Model at once. 

 Picture 7. Web Chat Preview function of Skybuffer AI to test an AI model

Outcome 

The development based on SAP Conversational AI is secure and ready for further enhancement within the user-friendly Skybuffer AI solution. This solution seamlessly integrates all the cutting-edge SAP Business AI capabilities of SAP BTP, empowering your business to be more innovative and future-ready.

Indeed, it’s all hosted on SAP BTP—no additional servers, on-premise applications, or external cloud providers needed. Empower your business with the advanced AI capabilities of SAP BTP.