What to do when you see exclamation mark in Fiori Launchpad Designer tile

[Ali_Chalhoub]

When the administrator logs in to Fiori Launchpad Designer and tries to configure certain tile, the admin sees some tiles has exclamation mark and when he or she tries to click on it, nothing happen. In the blog, I will explain to you the minimum steps that are needed to be taking in order to help you figure out what the issue is or at least try to figure out how to debug it.

 

Summary:

Admin logged in to your Fiori Launchpad Designer and all the sudden he or she is trying to check the tiles in their catalogs and he or she saw the following below:

Notice the tile has an error

 

What we can is the following:

Copy the tile chip ID in our example it is 00O2TJMDN4XNFN0KJJBS1JEXG. In your system it will be different.

1. Press F12 Chrome


2. Click on the Network tab


3. Refresh your screen


4. Now find the follow requestPages('X-SAP-UI2-CATALOGPAGE%3A<YOUR-CATALOG-NAME>')?$expand=Bags/Properties,PageChipInstances/Chip/ChipBags/ChipProperties,PageChipInstances/RemoteCatalog,PageChipInstances/ChipInstanceBags/ChipInstanceProperties


5. Right click on it and select open in a new tab


6. Search there for the ID we have from step 1


7. Once you find the PageChipInstances(…)/Chip, copy the whole thing


8. Open a new Tab in Chrome


9. Paste the following Link:<HOST-NAME>/sap/opu/odata/UI2/PAGE_BUILDER_CUST/PageChipInstances(…)/Cip
   the full EntitySet link href from step 8


10. You may see an error like this:Failed to read UI2 CHIP configuration for CHIP name X-SAP-UI2-CHIP:SSB_NUMERIC. RC: 7service not active: /sap/bc/ui5_ui5/sap/sbrt_appss1/ssuite/smartbusiness/tiles/numeric/NumericTileChip.xml


11. All we have todo now is go SICF in the Front-End Server


12. Provide the path of the service name ( i.e sbrt_appss1 )


13. Confirm if it is not activated


14. Right click on the service name and select activate


15. Retest

If you see no errors, look in the Chrome Console and look for error 403 and

Failed to load resource: the server responded with a status of 403 (Forbidden)
jquery.sap.global-dbg.js:999 2018-02-22 19:46:56.462899 Error: resource undefined could not be loaded from /sap/bc/ui5_ui5/sap/sbrt_appss1/ssuite/smartbusiness/tiles/numeric/NumericTileChip.xml. Check for 'file not found' or parse errors. Reason: Forbidden -

 

Note: Make sure as well the following SICF node is activated as well ../sap/bc/ui5_ui5/sap/ssbtileslibs1