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Navigating complex business processes can be daunting, often leading to inefficiencies, mistakes, and user frustration. To address these challenges, both SAP Build Work Zone, advanced edition, and SAP SuccessFactors Work Zone offer a differentiated capability called guided experiences. This feature enables business users to simplify complex business processes into self-service journeys that are easy to follow and execute. In this blog, we will explore what a guided experience is, how it works, the latest enhancements, and a couple of real-life customer examples.
An overview of guided experiences
Guided experiences are designed to simplify multi-step business processes by breaking them down into manageable and intuitive steps. Each step can be enriched with various types of content, including videos, documents, forms, tasks, UI cards, and apps to provide users with all the necessary information to complete each step. Steps can be classified as optional or mandatory, ensuring critical tasks are completed while allowing flexibility for other actions. Users don't need to worry about finishing all the steps at once as the progress is saved within Work Zone, enabling them to resume from where they left off.
Guided experiences can be used for various complex processes such as parental leave, benefits enrollment, employee relocation, new hires onboarding or suppliers onboarding, training and enablement, and browsing and purchasing electronic equipment.
Create, modify, and extend guided experiences with low-code
Creating a guided experience in SAP Build Work Zone is a straightforward process. It can be done through low-code and without IT dependency! The building process is streamlined through a wizard-based layout, supported by different types of content, such as videos, documents, UI cards, and apps, which can also be found on other workpages. This enables the reuse of pre-built and custom content as well as SAP-delivered content, boosting efficiency. The wizard layout can be added to any workpage within a workspace or in the overall menu. The low-code approach also allows business experts to quickly build and deploy guided experiences without requiring extensive technical know-how.
Looking ahead in Q3, business experts can create a multi-step process in SAP Build Process Automation. They can then use it as a process template called guided process to create a guided experience in Work Zone, which includes pre-built content from SAP SuccessFactors. This eliminates the need to recreate the process from scratch and accelerates the entire process from building to rolling out the experience for production.
Real-life customer examples using guided experiences
A customer has integrated SAP Build Work Zone with SAP Concur to simplify business travel planning. When employees need to plan travels to a production facility or an overseas office, they are guided through a series of questions to ensure necessary preparations are made, such as the need for an office workstation or proper approval. This streamlines the travel request process. This customer is also looking to use guided experiences as an intake form to collect information and flow this information into SAP Build Process Automation, then to SAP Task Center, triggering notifications and task updates for business users.
Another customer uses guided experiences to develop comprehensive learning journeys on different subjects, such as IT and leadership, tailored to the specific needs of different audiences. These learning journeys incorporate both structured and unstructured content from various sources, such as SAP SuccessFactors Learning and LinkedIn Learning. This approach ensures that employees receive targeted training in a well-structured and easily accessible way, thus improving their overall learning experience.
Value delivered through guided experiences
The guided experiences in SAP Build Work Zone are changing the way businesses manage complex processes. By breaking down these processes into easy-to-understand visual elements, business experts can rapidly build, modify, implement, and deploy the experience to improve efficiency, accuracy, and user satisfaction. This also helps improve end users' overall experience, allowing them to accomplish tasks more efficiently.
Learn more
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