To make the most of SAP’s Asset Management solutions, it’s important to understand the distinction between SAP Asset Manager and SAP Asset Management, as this ensures your support cases are directed efficiently and handled by the most relevant experts.
SAP Asset Manager is a mobile application designed to support work orders, notifications, condition monitoring, material consumption, time management, and failure analysis. In contrast, SAP Asset Management refers to the broader asset management capabilities embedded within SAP S/4HANA and other core modules. While the names are similar, these are two distinct areas managed by different support teams.
We understand that the similarity in names between SAP Asset Manager and SAP Asset Management can sometimes create confusion when submitting support cases. To help streamline your experience, it's important to select the correct component so your case reaches the most relevant team without delay. To assist you with this, there is detailed Knowledge Base Article for your reference: KBA 3613810 - Mobile application for SAP Asset Management - SAP for Me
This KBA explains how to select the correct component when submitting a case for SAP Asset Manager. It also outlines the key product information and guidance you’ll need to get your case to the right support experts from the beginning.
As a best practice, always ensure that you're referencing SAP Asset Manager as the product when the issue pertains to the mobile app. This includes scenarios involving mobile UI issues, synchronization problems, mobile-specific performance concerns, or mobile offline capabilities.
If you're unsure which component to choose, the KBA provides clear examples and screenshots to guide you through the process.
Additionally, we recommend consulting the official help documentation for SAP Intelligent Asset Management, which provides context on how SAP Asset Manager fits within the broader asset management solution landscape: SAP Help Portal – SAP Intelligent Asset Management
This guide outlines the architecture, supported features, integration points, and use cases for SAP Asset Manager and related solutions. We highly encourage all customers working with SAP Asset Manager to familiarize themselves with KBA 3613810 and use it as a reference when opening new cases.
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