
This blog is part of the series 8 Baby Steps to Learn Joule. Please check the previous blogs, before proceeding.
In this blog, we will dive deep into Interaction Patterns in Joule.
Let’s first quickly recap what we learnt so far:
The interaction pattern refers to the different ways users can communicate with Joule to get information, perform tasks, or navigate across applications.
Joule supports 4 types of interaction patterns:
Below image gives a quick glimpse on these 4 interaction patterns.
With informational interactions Joule provides knowledge-based results. These are, for example, policy related questions, information in SAP Help, or customer documents stored in third-party repositories.
Joule supports two categories of informational pattern:
Prompt – “Tell me the birthdays of my team members.”
Prompt - “How many leaves do I have this year?”
Prompt: "What is the approval process for purchase orders in our company?"
In this interaction pattern, Joule interprets if the users want to navigate to a business application and navigate them directly where they want to go.
This is especially helpful for users who are not very familiar navigating SAP applications.
Prompt – “Show me my organization details”
Prompt – “Show me all open sales orders.”.
Joule will show a list of open sales orders. It will also provide a link that redirects the user to the S/4HANA Manage Sales Orders app.
With transactional pattern, Joule provides users direct entry point to SAP, the backend system, allowing them to do CRUD operation directly from Joule.
For example, review purchase order, create job positions, change address etc.
Prompt – “Change my address”
SAP plans to introduce analytical interactions. This will enable analytical interactions based on JustAsk and SAP Analytics Cloud.
Example: “Show me the top five performing products by revenue this quarter."
This is in nutshell - Interaction Patterns in Joule!
Blog #5 - Joule in SAP SuccessFactors [Will be published soon]
Meanwhile, you may read the blog Joule, SAP’s Generative AI Copilot
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