- SAP Managed Tags:
My name is Michèle Weynandt and I’m Head of Product Management for Service Management Processes and Solutions. I'm supporting SAP’s digital transformation in after-sales and cloud operations across all lines of business at SAP impacting over 35,000 employees globally. My priorities reside in infusing all processes (customer service management, it service management as well as it operations management) with generative AI, as well as unlocking the power of agentic AI in this area by leveraging existing platforms at SAP including their data.
My Session: How agentic AI revolutionizes the way SAP is running support, May 20, 2025 11:30 AM-11:50 AM EDT Session ID DIS1727
What you will learn about: In this session we will showcase how we’ve designed our first code based agentic scenario for customer support. We will showcase the business problem, the use case design as well as a short demo.
Looking forward to seeing you: I’m looking forward to seeing you to share with you our thoughts on a flexible and scalable architecture, a demo of the scenario as well as sharing lessons learned so far.
Now let’s hear from you - please feel free to share your thoughts/expectations/insights in the comments! 🚀
