The SAP S/4HANA Cloud Public Edition comes with standard backup service at no additional costs. If there is a need for Service Level Agreements on Recovery Time Objective (RTO) and Recovery Point Objective (RPO), there is an additional service available providing these SLA in case of a Disaster. The Standard and the additional service are described in this factsheet
Backup Services
The Backup Services for SAP S/4HANA Cloud Public Edition provide regular data and archive log backups. The Backups are stored in offsite disks. Commercially reasonable efforts are taken to restore productive tenants from backups as soon as possible in case of a disaster. A disaster result in loss of the production data center. Customer may subscribe to SAP S/4HANA Cloud Disaster Recovery service subject to additional fee. The backup Services are included in the subscription and provide the following Service SLA, which can be found in this factsheet
SAP note 3396152 - FAQs about backup and recovery service for S/4HANA Public Cloud Customers
Disaster Recovery Services
Disaster Recovery for SAP S/4HANA Cloud Public Edition is designed to restore the cloud service in case of a disaster related to SAP S/4HANA Cloud Public Edition and not all the other elements of the SAP S/4HANA Cloud Public Edition offering like BTP services. The term "disaster" as used in the context of SAP S/4HANA Cloud Public Edition offering, describes a catastrophic event causing widespread damage or destruction, typically not restricted to one individual system or landscape, but applying to larger parts of an infrastructure. Therefore, disaster recovery is not intended to resolve outages of isolated systems due to hardware or software incidents (there is not replacement for availability management). Consequently, disaster recovery is intended as a measure to help mitigate risks due to catastrophic failures. A disaster will be declared by SAP. The Disaster Recovery Services are not included in the standard subscription (optional service SKU) and provide the following service SLA, which can be found in the factsheet
Q/A Section:
- Q: If there is a crash happen on the production system (e.g. caused by a data inconsistency, not a datacenter wide disaster), what is the process to trigger crash recovery process (e.g. restore from the backup)?
A: The customer needs to request recovery via service request ticket
2. Q: Can backup retention be extended by longer than one month which is the standard in SAP S/4 HANA Cloud Production?
A: Database backup retention exceptions beyond one month (for Production system) is possible. Additionally, customers have the option to define retention periods for several data points inside SAP S/4HANA Cloud, Public Edition.
3. Q: Is the disaster recovery process tested annually per customer?
A: Centrally tested annually as part of ISO22301 certification, but not customer individual.
