Renaming the title of the Incident in Guided Procedure

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Introduction

The following article describes how to change the title in the guided procedure for creating incidents in SAP Solution Manager. This can be done for other guided procedures as well, if they will be used at the customer. The behavior is the same, but you need to change other components in the component workbench.

Settings in Component Workbench

Enhancement of the Component

In transaction BSP_WD_CMPWB the component AIC_INCIDENT_G needs to be enhanced.

Choose an existing enhancement set.

In the next screen the name of the application can be choosen by yourself. This needs to be saved in an existing packages created in transaction SE80. The result is, that the component is now enhanced and can be changed.

Enhancement of the MainWindow

In the next step, the main window needs to be enhanced. This can be done with a right click on the MainWindow.

The enhancement of the MainWindow will be stored in a transport request.

Redefine method

The following method must be redefined with right click -> redefine.

IF_BSP_WD_HISTORY_STATE_DESCR~GET_STATE_DESCRIPTION

The following coding needs to be maintained in this redefined method:

method IF_BSP_WD_HISTORY_STATE_DESCR~GET_STATE_DESCRIPTION.
  description = text-010.
endmethod.

Afterwards the method must be activated.

The program text "text-010" does not exist and this object must be created. This is the title of the Incident. Maintain a new name/title, e.g. <Customer name> Incident creation . The change must be activated again.

Result: The title in the Web UI for the Guided Procedure of the Incident is changed.

Conclusion

With these changes you can do some small customer specific entries for IT Service Management, and if you like for Change Request Management or Requirements Management as well. Keep in mind, that you have to find the correct components in the component workbench (e.g. for Change Requests AIC_CMCR_x, Change Documents AIC_CMCD_x).

If you have any questions or input, please feel free to comment and share!

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