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Playlist (updated frequently): Learn how to make use of the Customer Insights Dashboard

Thorsten_Posdziech
Associate
Associate
‎2024 Aug 29 9:21 AM
4,035

The Customer Insights dashboard in SAP for Me provides a holistic, customizable overview of SAP Solutions across support contracts and deployment types.

We have created short and crisp How-to Videos for you. Just Pick and Choose the ones relevant to you and learn how to get the most out of the functionalities in the Customer Insights dashboard.

1. Getting Started with the Customer Insights Dashboard in SAP for Me

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This Video will empower you with the knowledge to make the most of the Customer Insights Dashboard and leverage it to gain invaluable insights into your solution situation. - SAP Video Link

2. Maximising Your Insights with Personalisation in the Customer Insights Dashboard 

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With these tips, you can streamline your workflow and create tailored reporting according to your individual needs by using the customisation and personalisation options in the Customer Insights Dashboard. - SAP Video Link

3. Analysing Your System Landscape in the Customer Insights Dashboard

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With this video, you'll be able to gain valuable insights into your System landscape, get an overview, or easily find the systems you would like to focus on using the Customer Insights dashboard. - SAP Video Link

4. Closed Cases in the Customer Insights Dashboard 

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With this explanation, you'll be able to better understand and optimize your SAP cases using the Customer Insights Dashboard. - SAP Video Link

5. Cloud Availability in the Customer Insights Dashboard 

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With these insights, you will be able to utilize the Cloud Availability section to quickly find which systems have been affected by downtime, how critical it was for the SLA, and analyze the availability history across all systems and solutions. - SAP Video Link

6. SAP Early Watch Alert Overview in Customer Insights Dashboard

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Discover the key features of the Early Watch Alert section in the Customer Insights Dashboard within SAP for Me. This demo covers navigating the summary indicators, interpreting EarlyWatch Alert reports, and understanding system coverage and performance metrics. By leveraging these insights, you can proactively manage the health and performance of your SAP environment. - SAP Video Link

7. Functional Usage (incl. Value Drivers and Peer Group Comparison) (NEW)

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Explore the "Functional Usage" section in SAP for Me’s Customer Insights dashboard, accessing insights into feature utilization, value drivers, and peer group comparisons. Analyze 12-month trends to identify used and non-used Solution Capabilities and optimize functionality. Use filters for deeper analysis, enhancing your cloud strategy with detailed tables. - SAP Video Link

To access the new dashboard, make sure your S-user possesses the 'Display Support Situation Reporting' authorisation, which can be provided by your super administrator. For more details kindly refer to this KBA.

Please visit the Customer Insights portal page to stay up-to-date and get all information on access and authorisation, the latest updates, road map, trainings and info sessions, FAQs and more.

SAP for Me is made for you!

Related blogs: SAP for Me goes reporting  or all related blogs to ‘Customer Insights’ reporting dashboard.