Make Sense of Sentiment: A Step-by-Step Guide to AI-Assisted Context Analysis

[annika1998]

Introduction

Ever wondered what your customers’ words reveal about your processes?
With AI-Assisted Context Analyzer in Signavio Lab Space, you can turn unstructured feedback into clear, data-driven insights — connecting real experiences with the processes behind them.

Try It Yourself: Step-by-Step Guide

Follow these simple steps to explore AI-Assisted Context Analyzer in Signavio Lab Space:

1) Import the text data you want to analyze as an event log in Process Intelligence. 

Make sure your data includes a Case ID, Timestamp, Activity, and Free Text column.

For a detailed instruction to import data use this guide.

2) Navigate to Journey to Process and select Create new Dashboard.

3) Choose your imported dataset, then pick the Free Text column for analysis and click Analyze.

4) (Optional) Link sentiment insights to a process model to visualize how customer emotions correlate with process steps.

5) The dashboard will be processed.

 

Why this matters

Understanding how customers feel about your processes is just as important as knowing how those processes run. By linking real feedback with operational data, the AI-Assisted Context Analyzer helps you uncover the emotions and experiences behind performance metrics — turning raw sentiment into actionable insights. This makes it easier to identify pain points, prioritize improvements, and design processes that truly reflect your customers’ needs.

 

What´s next?

Our context analyzer is currently in beta* and being tested by selected SAP Signavio customers and you can be part of it too. Find more info in this blog post.

*SAP Beta Testing programs provide you with early access to SAP software to test and see how it fits your business requirements. Beta shipments are provided under a Test and Evaluation Agreement (TEA) and can be used for testing purposes only. Productive usage is not allowed and is not supported under the maintenance and support agreement.