Get Ready for ASUG Tech Connect 2025 in Louisville...

oliverhuschke · ‎2025 Oct 08

ASUG Tech Connect is just around the corner, taking place November 4–6, 2025 in Louisville, Kentucky. This is your opportunity to stay ahead of the curve, connect with SAP executives and experts, and gain first-hand insights into the latest technologies shaping the future of business.

Customer Support & Cloud Lifecycle Management will be at the heart of the event—with seven sessions led by our leaders, customers, and experts, plus two dedicated booths in the SAP area:

SAP Cloud ALM booth – everything you need to know about implementation, operations, and transformation with SAP Cloud ALM.
Customer Support & SAP for Me booth – discover how SAP is leveraging agentic AI, AI, and LLMs to transform customer support and deliver seamless experiences.

👉We’re frontrunners at SAP in applying these innovations, and ASUG Tech Connect is your chance to see them in action.

Don’t Miss These Sessions

November 4, 2025 | 11:15 AM – 11:55 AM ET

Meijer’s AI Playbook: Resilience and Readiness for Peak Retail Moments
Join Meijer’s Srinivassan Ramamurthy, ASUG’s Geoff Scott, and SAP’s Stefan Steinle to explore how AI-powered readiness safeguards business-critical operations. Hear how Meijer ensures peak performance during high-demand periods, prevents risks before they impact, and turns seasonal pressure into a strategic advantage.
Speakers: Srinivassan Ramamurthy, Geoff Scott, Stefan Steinle

November 5, 2025 | 8:00 AM – 8:50 AM ET

Transition from SAP Solution Manager to SAP Cloud ALM
Moving from SAP Solution Manager to SAP Cloud ALM? Explore the tools and best practices to ensure a smooth transition, including the “Transition to SAP Cloud ALM” roadmap, SAP Readiness Check, and selective data transfer tools.
Speakers: Umesh Jagadesh, Vijay Prakash

November 5, 2025 | 11:20 AM – 12:10 PM ET

Using AI and Data-Driven Insights for a Smooth Customer Support Experience
See how autonomous agents, generative self-services, and intelligent automation are transforming SAP support experiences today and shaping the future with AI.
Speakers: Mohammed Ajouz, Alice Petrovich

November 5, 2025 | 1:00 PM – 3:00 PM ET

Hands-on Lab: How to Start Transitioning to SAP Cloud ERP Private
Get guidance from the SAP Business Transformation Center and SAP Cloud ALM on moving to SAP Cloud ERP Private. Explore approaches, trusted advisor support, and integrated tools for a smooth journey.
Speakers: Thorsten Spihlmann, Kristin Aleksandrova, Jacqueline Hirsch, Oliver Huschke

November 5, 2025 | 1:50 PM – 2:30 PM ET

SAP for Me: Unlock Personalized Insights Across Your SAP Landscape
SAP for Me is your personalized portal for insights and transparency. Learn how to monitor systems, access tailored recommendations, and upskill with guided learning.
Speakers: Mohammed Ajouz, Alice Petrovich

November 6, 2025 | 3:15 PM – 4:05 PM ET

Adopt a Clean Core with SAP Cloud ALM and Extensions Built on SAP BTP
Learn how SAP Cloud ALM orchestrates the clean core journey with SAP BTP Best Practices. Manage requirements, testing, and release processes while staying current with innovation.
Speakers: Deepti Patil, Tim Steuer

November 6, 2025 | 4:15 PM – 5:05 PM ET

Streamlining Transformation with SAP Cloud ALM, SAP LeanIX, and SAP Signavio
This session will explore how SAP LeanIX, SAP Signavio and SAP Cloud ALM enable organizations to drive smarter decision-making and accelerate digital transformation projects.
Speakers: Deepti Patil, Tim Steuer

Make It Part of Your Agenda

ASUG Tech Connect is about learning, connecting, and co-innovating. We encourage you to:

Register today if you haven’t already.
Add our sessions to your personal agenda to secure your seat.
Visit our booths in the SAP area to see the future of Cloud ALM and Customer Support in action.

We look forward to seeing you in Louisville this November—don’t miss the chance to connect with our executives and experts, and experience how SAP is shaping the future of enterprise support with Cloud ALM, SAP for Me, and AI.