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Enterprise Service Organization: Simplifying Sales Area Assignment to the Service Transactions

Mahina
Associate
Associate
4 weeks ago
318

The 2025 FPS0 release introduces a new streamlined method for assigning sales areas to the service transaction types in the Enterprise Organizational Model enabled system. This enhancement is particularly beneficial if customers work exclusively with service process without Sales and Distributions.  

Prior to FPS0 2025 release, customers had to create placeholder sales order types to support sales area assignment to the service transactions. This new approach eliminates the need for placeholder sales order type customizations, significantly reduces overhead & maintenance and streamlines the process.  

The proposal for Sales Area is based on the following parameters. 

  • BP/Customer  
  • Common Distribution Channel 
  • Common Division 
  • Combine Sales organization, Distribution Channel, Division   

Pre-requisite Customizing    

Enable Enterprise Organizational Model 

SAP Customizing Implementation Guide -> Service -> Basic Functions -> Enterprise Organizational Management -> Enable Enterprise Organizational ModelSAP Customizing Implementation Guide -> Service -> Basic Functions -> Enterprise Organizational Management -> Enable Enterprise Organizational Model 

Common Distribution Channel, Common Division  

SAP Customizing Implementation Guide -> Sales and Distribution -> Master DataSAP Customizing Implementation Guide -> Sales and Distribution -> Master Data

Combine Sales organization, Distribution Channel, Division   

SAP Customizing Implementation Guide -> Sales and Distribution -> Sales -> Sales Documents -> Sales Document Header -> Assign Sales Area to Sales Document TypesSAP Customizing Implementation Guide -> Sales and Distribution -> Sales -> Sales Documents -> Sales Document Header -> Assign Sales Area to Sales Document Types 

On execute of “Assign Sales Area to Sales Document Types” 

Mahina_3-1759986821477.png

 Assign Sales area for Service transactions 

New Customizing node is introduced on service for sales area assignment to service transaction type 

SAP Customizing Implementation Guide -> Service -> Basic Functions -> Enterprise Organizational Management -> Assign Sales Area to Service Transaction TypesSAP Customizing Implementation Guide -> Service -> Basic Functions -> Enterprise Organizational Management -> Assign Sales Area to Service Transaction Types 

Example: 

Consider BP/Customer (Sold to Party) has been assigned to 2 sales area as below  

Sales org 

Distribution channel 

Division 

1710 

01 

01 

SJ21 

01 

01 

Mahina_5-1759986821480.png 

Now maintain the sales area 1710 /01/ 01 to transaction type SRVO using the new customizing  

Mahina_6-1759986821482.png 

Now create a service order with Transaction type “SRVO” 

Sales area proposal will be filtered out based on the above customizing and if unique the same will be assigned to Organization Data else there will be a pop-up with a list of applicable Sales area for user selection. 

Mahina_7-1759986821484.png