Determine which is the correct component for certain report executed by a Job

[luis_salazarzahonero]

When working with a SAP System and finding errors for certain job under job log section, if you are not able to run troubleshooting on corresponding issue and want to contact SAP to check possible solutions, we recommend you to review which is the best SAP Component to be selected.

As an example, we make usage of one SAP Solution Manager job named SM:LMDB GENERIC UPLOAD.

The job for some reason is presenting cancelled status, then you check job logs and you are not able to identify which is the exact issue, and want to contact SAP to assist:

Through job logs you can check which is the report failing in our example:

Step 001 started (program RLMDB_UPLOAD_BACKGROUND, variant , user ID XX_XXXX)

With this information, you can access transaction SE38 to review which is the associated package which will provide the Application Component information:

Once you know the exact Software Component, when creating an incident in SAP For Me, you can edit the corresponding Software Component to the correct one in Submit Section:

In component are click edit button and add the correct Software Component, so it reaches the correct SAP Technical Support team for further analysis: