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Cloud ALM - Alert Overview – Integration & Exception Monitoring Example

MarcelBusu
Product and Topic Expert
Product and Topic Expert
a month ago
579

User Guide

The Alert section in the navigation bar of SAP Cloud ALM provides a central overview of all current and historical alerts detected by Integration & Exception Monitoring. Users can quickly identify issues, analyze technical details, and take appropriate actions directly in Cloud ALM.

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1. Alert Name and Message

This column displays the name of the alert in Cloud ALM. The name describes the type of warning or exception, for example around-neuros-message-i-doc-detected-off-grouped-to.
The alert name provides an initial indication of the issue or event that occurred.

2. Managed Components / Service

Directly below the alert name in Cloud ALM, the associated service is displayed. This entry indicates which service or system triggered the alert.

3. Object Details

This column shows technical details of the alert in Cloud ALM.

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By clicking on the alert name in Cloud ALM, the user is taken to a detailed view with additional information about the alert. This includes possible root causes, affected systems, and recommended actions.

Alert Details (Detailed Alert View in SAP Cloud ALM)

When clicking on the alert name in Cloud ALM, a detailed view opens with extended information about the specific incident. This view allows users to trace the timeline, affected technical objects, and their current status directly in the system.

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1. Status Information

 

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The current alert status in Cloud ALM is displayed, for example:

  • Status: Open

  • Priority: High

  • Current Rating: Red

  • Worst Rating: Red

  • Last Update: Date & Time

  • Created: Date & Time

  • Processor: Assigned responsible person

2. Timeline

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A timeline in Cloud ALM shows how long the alert has existed. For example, it may indicate that an error status repeatedly occurred over several months, from June 1, 2024, until January 2025.

3. Technical Objects

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Overview of Affected iDocs and Messages in Cloud ALM

This section lists all relevant iDocs and messages tracked in Cloud ALM. Key attributes

 

4. Actions

An Actions button is available directly in Cloud ALM.

Using the Actions button in Cloud ALM, the following steps can be performed:

  • Confirm: Mark the alert as reviewed or resolved (without deleting it)

  • Add Comments: Add comments for documentation or coordination

  • Processor: Assign the alert to a responsible person

  • Set Email Notification: Enable email notifications for users or groups

  • Start Operation Flow: Start a predefined workflow or escalation process

  • Create Ticket: Automatically create a ticket in an ITSM system

  • Send Chat Notification: Send notifications to chat tools such as Microsoft Teams or Slack

 

Add Comments (Cloud ALM)

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This function allows users to add comments directly to an alert, for example “I will take over the alert”.
This makes responsibilities transparent, supports collaboration (e.g., during absences), and prevents duplicate work.

 

Alert History (Cloud ALM)

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  • All actions performed via the Actions button (e.g., comments, changes) are automatically logged

  • Each change includes the name of the user

  • The complete alert history is always traceable

  • Result: full documentation, transparency, and clear traceability

 

Processor (Cloud ALM)

  • Assignment or removal of a responsible person for the alert

  • Clear definition of ownership

  • Supports structured task allocation and avoids duplicate work

 

Assign Processor (Cloud ALM)

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When clicking Assign Processor in Cloud ALM, a dialog opens where the responsible person is entered via email address.
An additional comment can be added, e.g., “please take over this alert”, to make the handover transparent.
Clicking Save confirms the assignment.

Key points:

  • The processor is identified by email address

  • Comments support explanation and coordination

  • Saving confirms the assignment and may trigger notifications

Manual Email Notification (Cloud ALM)

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Using the Email Notification button, alerts can be manually forwarded to individuals or groups in Cloud ALM.
Recipients are entered in the To field. The subject and message body are prefilled with the most important alert details.

Conclusion

By following these steps in SAP Cloud ALM, users can ensure transparent monitoring, quick issue resolution, and efficient management of all integration and exception alerts.