- SAP Managed Tags
At SAP, we believe accessibility is more than a compliance standard: Accessibility is a fundamental human right. SAP’s Global Human Rights Commitment Statement underscores our efforts to build a digital world that is more inclusive, accessible, and equitable for all. As artificial intelligence (AI) continues transforming workplaces and society, our updated Global AI Ethics Policy reaffirms that accessibility is a matter of fairness and respect for human dignity.
Making AI Work for Everyone
AI is transforming how the world interacts with digital technologies—from workplace tools to everyday applications. When accessibility is not prioritized during design and development, millions worldwide cannot access these powerful solutions. This disparity makes accessibility essential to ethical AI development, which in turn compels people-centered companies like SAP to create solutions that empower every individual, regardless of their abilities or circumstances.
AI’s emerging challenges push industries worldwide to rethink how we approach accessibility in AI development. As AI reshapes the digital landscape, we must think beyond traditional accessibility requirements to create AI-driven solutions that intentionally include and work well for our diverse global community.
Why Accessibility Matters in SAP’s Business AI
AI is part of many business applications that individuals use daily, from customer service and sales to workplace productivity. Making these applications accessible means everyone can use them for work and daily tasks. With thoughtful design and emerging technologies, AI applications have significant potential to enhance accessibility and streamline interactions for all users. However, when AI applications aren’t accessible, they can create barriers for people, limiting their ability to engage with digital services, contribute to the workforce, make informed decisions, or access critical information.
Consider someone using an AI-powered medical app to share confidential updates with their physician about an ongoing condition but finding their screen reader can’t access all screens or detect critical AI responses, forcing them to share private health information with technical support teams. Or imagine a new hire who can’t complete the onboarding process through the company’s AI-enhanced platform because the steps aren’t keyboard accessible. This could require them to disclose their disability to human resources before they’re ready and may negatively affect their initial workplace experience. Without thoughtful accessibility consideration, these powerful technologies meant to simplify life might instead create new barriers, affecting everything from privacy and career advancement to workplace inclusion and full participation in society. As conversational interfaces and AI technologies continue to evolve, they have the potential to make digital experiences more intuitive and accessible for everyone. These advances can open new opportunities for workplace participation and help people use services independently.
SAP views accessibility in Business AI as fundamentally about people—helping everyone effectively use our AI solutions, regardless of ability. Making AI applications accessible requires deliberate planning and the right tools. By building accessibility into our Business AI solutions from the start, we strive to create AI solutions that enable more people to benefit from these technological advances. This approach helps create a future where AI enhances human capability and upholds dignity for all users.
SAP’s Approach to Building Accessibility into Business AI
SAP weaves a commitment to accessibility into the fabric of our AI Ethics Policy, especially our principle of Fairness and Non-Discrimination. While we continuously enhance all our AI systems to meet rigorous accessibility standards, this commitment goes beyond corporate compliance; it’s about enabling everyone, particularly people with disabilities, to fully participate in and benefit from our AI solutions.
We offer our developers and designers several resources to bring this commitment to life in our products, including:
- Inclusive Research Handbook. Understanding how people use our products is essential for accessibility. Our Inclusive Research Handbook guides teams across our product portfolio to recognize diverse user needs and perspectives. People approach technology in different ways, often influenced by their individual circumstances and needs. Referring to these insights during each step of product development helps us create AI solutions that meet the diverse needs of users worldwide.
- Accessibility Design Tools. To support SAP teams as they build accessibility into their development and design processes, we provide the Accessibility Design Tools Handbook. This guide offers practical steps for meeting accessibility standards and helps teams work more efficiently by considering accessibility throughout product development.
- SAP UI5. SAP UI5 has built-in accessibility features that have been part of our design system for many years. SAP AI Core and SAP AI Launchpad incorporate SAP UI5, providing developers and designers with tools and guidance to create experiences that work for everyone. These resources help us create AI business products and services that respect and empower all users.
People First, Always
The importance of considering diverse needs in AI development extends far beyond business applications. As AI becomes more prevalent in everyday applications, accessibility isn’t just about compliance; it’s about digital inclusion and human dignity. Through intentional design and development that considers diverse needs, SAP strives to create AI solutions that serve and empower users globally now and in the future.
Want to Learn More About How SAP Creates Business Software That Works for Everyone?
- SAP Accessibility: Learn how we’re making our products more accessible, especially for people with disabilities.
- SAP Responsible AI: Discover how our AI Ethics principles put the well-being of people at the center of everything we do.
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