Email Configuration for ITSM SM7.1 SP13

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This section describes the set-up of automatic E-mail notification.

EMAIL TO REPORTER ON TIME OF INCIDENT CREATION

1. Action Profile Setup  : ZMIN_STD_MAIL

1. 1 Configuration of actions

2. EMAIL TO SUPPORT TEAM VIA PFAC RULE IN BACKEND

Profile: ZMIN_STD_FIND_TEAM_SEND_EMAIL

ACTION PROFILE

ACTION DEFINITION

CONDITION CONFIGURATION

3. EMAIL TO MESSAGE PROCESSOR “ZMIN_STD_MAIL_PROCESSOR”

ACTION PROFILE

Condition Configuration

ZMIN_STD_MAIL_REPORTER_MSG_CLO

Send mail to reporter when message close

Configuration settings to message closer mail to reporter

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