Configuring SAP Cloud ALM for Integration and Exception Third Party Monitoring

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SAP Cloud ALM Third Party Systems

Introduction

This blog is the third and final part in a three part series that introduces how to enable SAP Cloud ALM for your Integration and Exception Monitoring needs. This first blog will discuss how to provision SAP Cloud ALM, the second blog will discuss connecting SAP Integration Suite to SAP Cloud ALM, and the third blog will discuss connecting third party incident management to SAP Cloud ALM.

First Blog - https://community.sap.com/t5/technology-blogs-by-members/sap-cloud-alm-provisioning/ba-p/13708430

Second Blog -  https://community.sap.com/t5/technology-blogs-by-members/configuring-sap-cloud-alm-for-integration-s...

Third Blog - This Blog

Alerts and Events

If there are any updates to either these messages, or exceptions, specific events can be triggered which can send an email, start a custom operation flow (such as Build Process Automation), ticket to an external vendor (such as ServiceNow), or send a chat notification in external team chats (such as Microsoft Teams). These all provide different functionality but require a similar process in setup (aside from emails).

To access these, go to the Integration Suite Tenant and select Edit Configuration.

Select the Integration Suite Service you wish to configure the events for.

You can now enable external tickets, MS Teams notifications, alerts and other events, depending on the event type you have selected. These events have to be configured individually, but the general process is described below.

Event Types:

Erroneous Integration Artifact – An integration failed to deploy

Erroneous CPI Message Detected(Single) – A Integration Message Failed or was escalated

Erroneous CPI Message Detected(Group) – An Integration Message, linked with other Integration Messages, Failed or was escalated

Emails

1. Navigate to the SAP Cloud ALM Homepage, under Operations, and select notification management.
   
2. Add the recipient emails in the following page
   NOTE:
   These emails will be sent a verification email before they are fully added in SAP Cloud ALM. Once the email is verified, you can add the recipients to the mailing list.
   
3. Go Back to the Integrations and Exception Monitoring Tab
4. Edit the Integration Suite Service, and click on the Events Tab
   
5. For the Error Event of your choosing, activate it, and edit it by clicking the right arrow
6. Click on the Event Actions Tab, and turn on the Email Notifications Alert
7. Add the user/s that you wish to receive an email from the Notification Management Page

External Ticketing

Prerequisites

• A service must be created for the External Ticketing Service
  This is the same process as setting up the Integration Suite Tenant, but creating 

For external ticketing, the API call to the third party services must be configured before connecting to an event. The steps to do so are as follows.

1. Navigate to External API Management.
   

   Here we will need to create a subscription, but this requires configuring both a webhook, and mapping for the external API call. Both of these configurations are on the left hand side of the page.

2. Configure a Webhook
   • To configure a webhook, input the following fields
     

     This will be the API path from the Service Endpoint you configured earlier

     Field	Value
     Name	Appropriate Name
     Path	Specific API Path after configured Service Endpoint
     Resource Type	Choose Appropriate from Drop Down
     Destination Source	Select Appropriate Type
     Destination ID	Select appropriate Service Endpoint

3. Configure Mapping
   • Select or create Mapping for desired API Call
     

     This mapping will shape the Event information into the API call request body, and will map out a JSON request

     There are multiple default mapping options available (such as to the Service Now Events, and MS Teams), but they can also be customised.

     Refer to this SAP community blog post about Advanced Mapping.

4. Add the Subscription
   

   Once this is saved with the configured webhook and mapping, the subscription is now configured correctly. If there are any issues with the API, the Console on the left-hand side of the screen can be used to troubleshoot the issue.

5. Add the Subscription to the Events Tab
   You can now navigate to Integration & Exception Monitoring, and edit the configuration to edit the Events page listed before.
   Using this and going to the Create Ticket Section, you can now add the subscription, and enable the Create Ticket Option

Conclusion

After enabling this option, you will have configured the events to either create an external ticket, or send emails on an event. This process is also similar for the chat notification, where the subscription created would apply to MS Teams. 
Thanks for reading!