Work Manager 6.3 do not download DMS document from the equipment

[rodriedu]

Hi experts

I cannot download DMS documents when they are attached to a PM equipment and this equipment is not part of any order or notification in Work Manager client. When the equipment is part of an order or a notification, it is downloaded correctly

Access the attached document for more details: https://docs.google.com/document/d/19lfjPVO5qxyUviGEMe00AhzyFJXAA8WDBtNiuZk3Jm0/edit?usp=sharing

Agentry client for Windows v.71.0.0.1

Thanks in advance.

Regards,

Eduardo.

[hitesh_patel02 · Accepted solution]

Hi Eduardo,

I found an SAP Note that should fix your issue.

https://launchpad.support.sap.com/#/notes/2488297

Hitesh

[rodriedu · Accepted solution]

Thank you very much!

[hitesh_patel02]

Hi Eduardo,

Can you check the C: drive folder where your documents are normally downloaded to see if there is a file there and if you can open that file outside of the app? Also, please check to see if the same download action is being called when you click on download from equipment tab verse from an equipment associated with a work order.

Hitesh

Senior Developer for WM Product.