Whitescreen after logging in Public cloud with Zebra scanner (via Velocity)

[FlorisBoon]

Hi all,

I’m facing an issue when trying to connect to SAP Public Cloud using Velocity on a Zebra MC330K handheld scanner (Android 8).

After launching the Velocity session and entering login credentials, the screen turns completely white and doesn’t proceed. This issue cannot be debugged directly in Velocity.

Here’s what I’ve already checked:

• The root cause seems to be an outdated Chromium WebView (version 67).

• I tested with the standard Chromium browser deployed via Zebra StageNow/ADB (also version 67), and the issue persists.

• The device is running with Zebra Enterprise Home Screen, so I have no direct access to standard Android settings or the Play Store to update Chromium.

Has anyone faced something similar?
Is there a recommended approach to update the Chromium WebView on these Zebra devices — or an alternative way to run SAP Fiori apps in such constrained environments? Could the solution be try to push Zebra enterprise browser to the scanner?

[shivshankargautam]

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[shivshankargautam]

Hello @FlorisBoon, were you able to run this on Android 8 device? Did you use different browser?

[Chuma]

Hello @Nihit 

The zooming issue on Zebra MC33 with Enterprise Browser is common due to screen scaling.

•  Configure Enterprise Browser to open apps in full screen with optimised scaling.
• Request your SAP team to simplify the RF app layout for handheld devices.
• Device Display Settings: Check Zebra system settings to adjust default zoom or font size.

For critical apps, you can also explore native mobile apps via SAP BTP, but that requires extra setup.

Check below SAP and Zebra references below

SAP Help Mobile Development Kit References

Zebra useful link Enterprise Browser Kiosk Mode

With regards

Chuma