Whitescreen after logging in Public cloud with Zebra scanner (via Velocity)

[FlorisBoon]

Hi all,

I’m facing an issue when trying to connect to SAP Public Cloud using Velocity on a Zebra MC330K handheld scanner (Android 8).

After launching the Velocity session and entering login credentials, the screen turns completely white and doesn’t proceed. This issue cannot be debugged directly in Velocity.

Here’s what I’ve already checked:

• The root cause seems to be an outdated Chromium WebView (version 67).

• I tested with the standard Chromium browser deployed via Zebra StageNow/ADB (also version 67), and the issue persists.

• The device is running with Zebra Enterprise Home Screen, so I have no direct access to standard Android settings or the Play Store to update Chromium.

Has anyone faced something similar?
Is there a recommended approach to update the Chromium WebView on these Zebra devices — or an alternative way to run SAP Fiori apps in such constrained environments? Could the solution be try to push Zebra enterprise browser to the scanner?

[shivshankargautam]

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[shivshankargautam]

Hello @FlorisBoon, were you able to run this on Android 8 device? Did you use different browser?

[Chuma · Accepted solution]

Hello @FlorisBoon 

Your Zebra MC3300 device runs Android 8.1.0 with Chromium Web View version 67, which is too old to render modern Fiori apps correctly. SAP UI5 apps (used in Public Cloud) now rely on more advanced browser features (e.g. ES6+, updated CSS/JS APIs) that are unsupported in Chromium 67, hence the white screen after login

Recommendation,

Use Enterprise Browser, which is SAP-compatible, Zebra-supported, and ready for modern web apps.

Thank you and kind regards

Chuma

[FlorisBoon · Accepted solution]

Hi Chuma,

Thanks for your quick response, yes my question has been answered!

[Nihit · Accepted solution]

Hi Chuma, I am using Zebra MC33 Gun for SAP Public Cloud 2052, my consultant has suggested to use a Enterprise browser web base for RF environment. Due to this I am facing difficultly in operating Gun as we have to zoom in and zoom out for any selection.

Can you suggest a possible solution to this ? Can it be open in application form so that it is user friendly to operate.

Thanks in advance

[FlorisBoon · Accepted solution]

Hi Chuma,

Hi Chuma,

I’ve installed Zebra Enterprise Browser as advised, but after logging in to SAP Public Cloud I still encounter a white screen. I’ve tested other HTTPS websites as the homepage and those load without issue, so the problem seems to be specific to the interaction between Enterprise Browser and SAP Public Cloud.

Is there any alternative workaround you would recommend? Or is it simply the case that SAP Public Cloud is not compatible with this Zebra device (running Android 8.1)?

Thanks in advance for your support.

Best regards,