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Urgent - IBP Add in not installing in my computer.

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285

Dear SAP Team,

I do have X64 365 Office, however, every time I try to install the X64 IBP Add in I got an error stating that I should install the X86 which doesn't run in X64 once installed.

I Have not Visio nor project currently installed in my laptop.

All Pre-requisites have been installed.

How should I work around this?

former_member34
Product and Topic Expert
Product and Topic Expert
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Many thanks!

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
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Greetings lmejia3,

That is probably because you do not have the full version of the office suite installed or something might be wrong with the registry, and you might have to add the following manually.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\16.0\Outlook, string name "Bitness", value "x64"

Kindly confirm this helped to address your topic by accepting the answer.

Cheers,

Luis

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Dear Luis,

I checked the regedit you mentioned but it has the "x64" value in it. Is there any other fix you can suggest?

Regards,

Luis C

Former Member
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Tocayo,

I would open a message with SAP while you test it on another computer. It is not known to be a general issue affecting other customers, so I would be it is your local desktop.

Cheers,

Luis

Answers (0)