Unable to Display Job Status Details - IBP 1611

[Former Member]

Hi,

We recently got our hands on the upgraded 1611 Dev box. One issue is that when clicking on the job status from the Excel front-end, no details are available; instead, a pop-up window shows a message "No message to show at this time.".

We created a ticket with SAP support and was told that we need to install the latest version of the Excel add-in. Installed add-in version 6.3.5.4, and the issue persists.

Does anyone who upgraded to 1611 have the same issue?

[former_member242371 · Accepted solution]

Hello Yang,

The error might have occured due to internal dump during quota calculation run and hence log wont appear on excel UI.

I would suggest to re open the earlier incident or create a new one if issue still persist after upgrade.

Thanks,

Rohit

[former_member194529]

Hi Supratim,

As this issue is specific for cases where an internal dump may happened, please can you raise an incident with system info details so the support team can check what caused this on your case?

Thanks and regards,

Ivan

[Former Member]

it turns out to be an security issue. the user didn't have the proper role to view the message.

[Former Member]

Hi,

We are facing this same issue in IBP 1611 Prod system. Was this issue resolved? Could you please help.

Thanks & Regards,

Supratim

[Former Member]

can anyone help?