The IBP application is unable to connect to SAP Jam getting error

[Former Member]

Hi all,

When i am trying to click on collaboration tab  i am getting the error "" The IBP application is unable to connect to SAP Jam. Try again or contact your system administrator""

Does anyone faced this issue.? if yes please let me know how to solve this error.

Thanks

Hari

[former_member194529]

Hi Hari,

Has this work before? Or is it the first time you are trying to access Collaboration?

Please see below steps on Integration to JAM:

http://help.sap.com/download/ibp/ibp40_jam_integration.pdf

Please take special attention on having the User "alternative email" field fulfilled with JAM account email in order to work. This email address should be unique between all IBP users, otherwise it will not work as well.

Best regards,

Ivan

[Former Member]

Hi Ivan,

Earlier it used to work, but i will try to follow the steps what you suggested ..

Thanks

hari

[harish_narayanan]

Hi Hari

Was this issue fixed? do you know how this error happened??

would appreciate your feedback

Hi Ivan

Am having the same issue but only as specific times and sometimes only for specific users for a set amount of time

then it all gets back to normal

regards

harish

[former_member194529]

Hi Harish,

Since the issue is happening intermittently at your side, I would suggest you to raise an incident with the Support team, so it can be investigated further.

Regards,

Ivan