SUM Upgrade error in phase MAIN_PROFSTART/SUBMOD_PROFSTART1/MODPROF_DIAGBACKUP

[Former Member]

Hi Experts,

We are currently facing new error in SUM 2.0 SP05 just after entering the downtime we have issues with phase:

MAIN_PROFSTART/SUBMOD_PROFSTART1/MODPROF_DIAGBACKUP

error description:

Severe error(s) occurred in phase MAIN_PROFSTART/SUBMOD_PROFSTART1/MODPROF_DIAGBACKUP!

Last error code set:
Source file '/usr/sap/EWT/SYS/profile/' is a directory

From the log file in SUM directory:

1 ETQ201 Entering upgrade-phase "MAIN_PROFSTART/SUBMOD_PROFSTART1/MODPROF_DIAGBACKUP" ("20190602140420") 2 ETQ214 Phase was executed 39 times before. 4 ETQ380 computing toolpath for request "TP_DEFAULT". 2 ETQ367 Connect variables are set for standard instance access. 4 ETQ399 System-nr = '03', GwService = 'sapgw03' Client = '000' 1 ETQ200 Executing actual phase 'MAIN_PROFSTART/SUBMOD_PROFSTART1/MODPROF_DIAGBACKUP'. 1 ETQ399 Phase arguments: 2 ETQ399 Arg[ALPFile] = '' 2 ETQ399 Arg[Actions] = 'ALLPROF' 2 ETQ399 Arg[Options] = 'BACKUP;DIAGINST;ASCSINST;ERSINST' 1 ETQ399 Executing action for instance profile. 2 ETQ399 Backing up '/usr/sap/EWT/SYS/profile/' as '/usr/sap/EWT/SUM/abap/sapnames/.BCK' 1EETQ399 Last error code set is: Source file '/usr/sap/EWT/SYS/profile/' is a directory 1EETQ204 Upgrade phase "MODPROF_DIAGBACKUP" aborted with severe errors ("20190602140420")

We have as standard symbolic link created in SYS directory to /sapmnt/<sid>/profile which is completely the same to other systems where upgrade had no issues. It looks to me like a bug in new SUM version but I would appriciate any help.

Kind Regards,

Lukasz

[brsileve]

please execute the following steps:

1. Choose Exit in SUM browser window.

2. Kill the running SAPup.exe (check tasklist for all users)

3. Backup the file ...abap\mem\INSTANCELIST.DAT

4. Change the file INSTANCLIST.DAT in the mem directory like below:

add "SID_ERS10_HOSTNAME" like below

INSTANCELIST.DAT (old)

"HOSTNAME",10,51013,51014,0.5,ENQREP,GREEN,NO_INFO,CI_NO|ENQREP,START|STOP|BOOTSTRAP|SYSTEMPKI,0,0,NTAMD64,G:\usr\sap\SID\ERS10\exe,1,\\BRINDSAPE7000\sapmnt\SID\SYS\exe\uc\NTAMD64

INSTANCELIST.DAT (new)

"HOSTNAME",10,51013,51014,0.5,ENQREP,GREEN,"SID_ERS10_HOSTNAME",NO_INFO,CI_NO|ENQREP,START|STOP|BOOTSTRAP|SYSTEMPKI,0,0,NTAMD64,G:\usr\sap\SID\ERS10\exe,1,\\BRINDSAPE7000\sapmnt\SID\SYS\exe\uc\NTAMD64

5. restart SUM in browser

[Former Member]

Hi,

Thank you for your answer. No space issues in usr/sap or database level. If I look in SUM on the task list previous step was able to backup instance profiles:

1 ETQ200 Executing actual phase 'MAIN_PROFSTART/SUBMOD_PROFSTART1/MODPROF_BACKUP'.
1 ETQ399 Phase arguments:
2 ETQ399 Arg[ALPFile] = ''
2 ETQ399 Arg[Actions] = 'ALLPROF'
2 ETQ399 Arg[Options] = 'BACKUP'
1 ETQ399 Executing action for instance profile.
2 ETQ399 Backing up '/usr/sap/EWT/SYS/profile/EWT_D03_eclvms747' as '/usr/sap/EWT/SUM/abap/sapnames/EWT_D03_eclvms747.BCK'
1 ETQ399 Executing action for start profile.
1 ETQ399 Executing action for default profile.
2 ETQ399 Backing up '/usr/sap/EWT/SYS/profile/DEFAULT.PFL' as '/usr/sap/EWT/SUM/abap/sapnames/DEFAULT.PFL.BCK'

In step where I got stuck only the Arg[Options] are changing and it looks like it cannot determinate ASCS instance and it get's confused:

1 ETQ200 Executing actual phase 'MAIN_PROFSTART/SUBMOD_PROFSTART1/MODPROF_DIAGBACKUP'.
1 ETQ399 Phase arguments:
2 ETQ399 Arg[ALPFile] = ''
2 ETQ399 Arg[Actions] = 'ALLPROF'
2 ETQ399 Arg[Options] = 'BACKUP;DIAGINST;ASCSINST;ERSINST'
1 ETQ399 Executing action for instance profile.
2 ETQ399 Backing up '/usr/sap/EWT/SYS/profile/' as '/usr/sap/EWT/SUM/abap/sapnames/.BCK'

It's a distributed system so ASCS and DB is on one VM and app servers are on others.

I have attached to main log files for reference. sapup-troubleticket.txtmodprof-diagbackup.txt

modprof-diagbackup.txt

sapup-troubleticket.txt

[S_Sriram]

Hi Lukasz.

1. Could you check the over all disk free space in DB & SAP USR folder locaiton.

2. Could you share the full log as attachment?

Regards

SS