Settlement calculation on the basis of Business volume customer for Single Payee contract

[Pankaj_M]

Hello Experts, 

I have a scenario where the condition contract is created for a different customer (A) in the header (to settle the accruals against) single payee, and a different customer (B) in the Business Volume table (to post the accruals against). When we check the line items for the accruals from billing documents, the line item is recorded against B, which is correct as this is the customer from the BV table and we also maintained the condition record for the customer (B). However, when the delta accruals are posted or settlement documents are posted, the system is not able to derive the customer from the business volume table, and hence the condition record is not determining for customer (B). Instead, customer (A) is determining, and for customer (A), there is no record in the system, resulting in the documents being created with zero value.

Is there a configuration setting to adjust this so that customer (B) will determine and find the condition record?

Thanks and Regards,

Pankaj

[GauthierVictor]

Hi Pankaj,

You have to transfer the related business volume value to the settlement document. 
One of the solution in your case would be to use split criteria configuration.
For customer you can use the field CUSTOMER or your own custom field. 

Also, I see that this field is used for pricing, hence you will need to make sure the value is transferred to the corresponding pricing field in the settlement document for pricing determination. 
For that one of the solution would be to use Transfer Manager. 

Last thought about your post, as you're posting accrual with billing document, you need to make sure the accrual will be reversed correctly at the time of Settlement and not posting an extra line just for accrual reversal. 

If any of the above is new for you, and the configuration/development is needed urgently, I would recommend you and your organization to contact a competent resource with experience in SAP CCM. 

Regards, 
Gauthier 

[Pankaj_M]

Thank you Gauthier. I am able to do the Settlement calculation on the basis of Business volume customer for Single Payee contract with the help of Transfer manager.