serviceCheckout PDF

[lsauser]

Hi all,

I have spent countless hours trying to solve this mystery but have had no luck, figured I might as well see if anyone else can help out.

When a service call is completed, the serviceCheckout pdf report is sent to SAP via the cloud connector. The thing is, these reports are also being sent to the customer in a TXT email with no extra information and the subject is "Tech Name - Servicebericht 123 - Customer Name"

I have looked completely through the admin section of the planner and can see them all being sent in "Email Messages" but i cant see any Business Rules or Email template for this embedded report.

Is there a way I can keep these reports being uploaded to SAP attached to the service call, but stop them being sent to the customer?

Regards,

Nick

[VishnAndr · Accepted solution]

Hi Nick,

The exact same issue has been resolved for us once I've set CoreSystems.ReportingEnabled company setting to false. This solution has been provided by SAP Support. Please check the setting documentation.

For the reasoning - I can only guess. But it's probably somehow related to asynchronous upload of the attachments SAP recently introduced. Previously the checked out activity would have had a report/attachment because it was uploaded synchronously. Thus this setting was not considered at all. Now a report/attachment is loaded asynchronously (meaning, a bit later after checkout), hence the system thinks there is no attachment, hence this setting works. But it's just my guess.

Hope the setting will help you too.

[lsauser · Accepted solution]

Hi Andrei,

Thanks for your response, I will see how this goes. I also noticed that once you change it to false then there is no option to change it back to null? Is there a way to change it back to null if i need to?

Regards,

Nick

[VishnAndr · Accepted solution]

Hi lsauser,

If you delete the setting with "Delete" button, it will be reset to "undefined". The value gets deleted, the setting itself will remain.