We are using FSCM-DM to manage disputes. Within a dispute case, it is possible to generate a correspondence to the customer for that specific case. However, if the customer pays multiple invoices on a particular day and there are discrepancies that result in multiple dispute cases being created (e.g. different reasons for short-payments, price, freight, tax etc) then we want to send one correspondence to the customer covering all the dispute cases created that day, not individual correspondence for each dispute. I don't see a way of doing this via standard DM correspondence. Has anyone ever done something like this? If so was it 100% custom?
Bluesky
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