SAP TM, Subcontracting email to the carrier has wrong "Sender" email address. How to change "Sender"

[kaya_ercan]

I would like to know how the sender of an email to the carrier is decided? Currently, we see that the sender address is the email address of the user that triggered the "Send to Carrier" action. How is this email address of the user decided, is it taken from SU01 user data?

We would like to change the sender email automatically depending on shipping point or purchasing organization. This is required because we use a batch-job for sending out emails to carriers.

Thanks.

Kaya

[khan_voyalpadusman]

Hello Kaya,

Tendering Manager communicates with carriers.

Please check tendering manager that is used and email address assigned  to the tendering manager , this should be the sender email id.

Let me know what you find.

[khan_voyalpadusman]

Hello,

Also please check this SAP note for reference

2543223 - RFQ emails not set to the Contact Person of a Carrier in SAP Transportation Management

[khan_voyalpadusman]

Please check this when you get chance.

• Communication Party

  If you enter a communication party in your freight order or freight booking and choose Send to Carrier (freight order) or Send Booking (freight booking), the system sends messages to this communication party instead of to the carrier. In tendering, if you have assigned a communication party to a carrier in the business partner master data, the system sends messages (for example, B2B messages, e-mails, or text messages) to the contact person of the communication party and not the contact person of the carrier.

[kaya_ercan]

Hello Khan,

Thanks for your reply.

The info you shared is about the recepient email address. However, I would like to know how the sender email address is determined in communication with the carrier. We have a case that the emails are being sent to the carrier from the wrong email address of the user. 

Please share if you have any knowledge on this.

Kind regards.

Kaya Ercan