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SAP IBP Excel Add-in Crashes

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Hello.

We are starting to use the IBP excel add-in at my company but we are experiencing many crashes when trying to open certain views. We are using:

- 64bit Office version 2202 365 apps for enterprise.
- 64bit Windows 10 OS ver.20h2.

-Dell Latitude i7 with 16gb of RAM

Event viewer is showing the faulting module as vbe7.dll

We have the add-in load behavior in the registry set to "3" but it appears to change to "2" after a crash prompting an add-in reinstall or registry edit.

As a "work around" users have been sending crashing files via email to co-workers who save the file and then send back to original user. Once received the view opens as normal until the new time it crashes or doesn't open.

I've also been able to use the developer tab in excel to debug and recompile some views and make them operational again. These work arounds can be time consuming when having to do them over and over again. Any information would be greatly appreciated.

thanks

-Dylan

lenastodal
Product and Topic Expert
Product and Topic Expert
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Thank you for visiting SAP Community to get answers to your questions. Since this is your first question, I recommend that you familiarize yourself with our Q&A Tutorial: https://developers.sap.com/tutorials/community-qa.html, as it provides tips for preparing questions that draw responses from our members. Should you wish, you can revise your question by selecting Actions, then Edit.

By adding a picture to your profile you encourage readers to respond: https://www.youtube.com/watch?v=46bt1juWUUM
Many thanks!

Keep in mind, when you receive an answer that was helpful to you, accept it as best answer.

javierrico
Member
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Hello Dylan, did you solve this issue? We are experiencing the same and unfortunately we are not able to fix it.

Thanks

anne-petteroe
Community Manager
Community Manager
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Hello Javier,

While we're happy that you've come to SAP Community to get an answer to your question, you posted your question as an answer in an old thread.

I've converted your answer to a comment, but even so -- posting in older threads is not the best way to get guidance.

If you're looking for help, you should ask a new question: https://answers.sap.com/questions/ask.html.

Here are some tips to help you craft an effective question for our community: https://community.sap.com/resources/questions-and-answers
https://developers.sap.com/tutorials/community-qa.html

I encourage you to follow this guidance, as I'd really like to see you get a solution to your problem.

All the best,
Anne

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