SAP FSM Self Service Access enable error

[GopalakrishnanS]

Hi All,

We have encountered a cloud error while enabling the SAP FSM Self Service Access Portal. Please refer attached image.

Please help us to resolve this issue. We need to enable the Self Service portal for a customer.

Thanks,

Gopalakrishnan Selvaraj

[former_member762410 · Accepted solution]

Hi Gopalakrishnan

enabling/disabling Self-Service can sometimes be problematic, e.g. if an account was renamed or a company was renamed. Another potential problem is, if someone copies company settings from company A to company B. Please also check our FAQs regarding that: https://help.sap.com/viewer/fsm_self_service/Cloud/en-US/faq.html

I hope this helped
Beat