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SAP FSM - Delete button for servicecalls not working/How to delete service calls manually?

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Hey Guys.

I can't delete service calls in the FSM. The delete button in the selected service call is not reacting and greyed out.

Or is there a different option to delete created service calls (ready to planned or closed)?

Thanks for the help and kind regards!

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Answers (1)

Answers (1)

Active Contributor

Delete button allows to delete unreleased service calls (in accordance with the permissions ). You have service call already closed. With multiple activities attached.

Have you tried Data API to delete the service call? I would give it a go if you really need to delete the service call. But for data consistency I would also delete those activities you have attached to the same service call.