SAP Field Service Management - Unable to cancel Activity from the Dispatching board

[samot]

Hello guys,

can someone please explain, why we are unable to cancel the Activity from the Dispatching board - Activity context menu?

Even though our user has the necessary permissions assigned to his User group:

We have also confirmed (through the Query API) that the Activity meets the requirements set in the documentation here - Cancel Activity - SAP Help Portal. We have also tried to remove and add back again the permissions, unfortunately to no avail.

Is this behavior a bug or a feature?

Thank you.

[former_member739859 · Accepted solution]

Hi Tomas, looks like you probably did not configure all mappings. Please check here that all steps 1. 2. and 3. are fulfilled

https://answers.sap.com/questions/13355345/fsm-howto-how-to-enable-menu-options-in-activity-q.html?c...

[samot]

Hi Andrei,

thank you for your quick response.

1. Yes the user has these permissions for the Service Assignment object:

2. Yes we have tried to cancel the Activity through the API, however, we were unsuccesful:

It seems like, we are calling wrong endpoint, even though we have followed the instructions from the official documentation available here - Cancel Activity - SAP Help Portal

[VishnAndr]

Hi Tomas,

Have your tried to cancel the activity via activity's action 'cancel' using API? Sometimes the API provides a detailed error message.

Also does the user have permissions for service assignments?