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SAP Field Service Management - Remove/disable Service call duplication button

samot
Participant
0 Kudos
274

Hello,

is it possible to disable/remove the button to duplicate the Service call, from the context menu on the Dispatching board? Or is it part of the standard solution and there is nothing can be done about it?

Thank you.

Accepted Solutions (1)

Accepted Solutions (1)

former_member739859
Participant
0 Kudos

Hello Tomas, today is not possible to hide this functionality as if you have a released activity and then you do an unassign this would trigger a closing of the activity and a duplicate would be created therefore it would be contraddicting with the "Duplicate" action as people would found way around that.

In the future we foreseen to remove the duplicate during reassing/unassign and therefore this request could also be accomodate but as per today is exactly as you describe.

We would reccomend to create an influence and let also other customers/partners vote for it, this will help us in deciding and prioritizing this request.

Cheers, paolo

Answers (0)