SAP Field Service Management - Prevent skill editation on the Service call

[samot]

Hi,

is it possible to prevent the users from editing the Skills in the workforce-management app UI, which are assigned to the Service call object?

We have already tried to remove the CRUD permissions from the User group, but it didn't help.

Thank you.

[VishnAndr · Accepted solution]

Hi Tomas,

You're referring to the wrong object in your user group restriction.

"Skill" is an assignment of a certain "tag" to a certain "person".

https://help.sap.com/viewer/fsm_data_model/Cloud/en-US/skilldto_v9.html

What you actually need is "Requirement" object. This is an assignment of a certain tag to an object (service call, activity, etc).

https://help.sap.com/viewer/fsm_data_model/Cloud/en-US/requirementdto_v9.html

What I would additionally suggest is to look at validations via business rules. Some better explanatory messages could be provided to the users via valuations. Plus you could make the logic more flexible with conditions.

[samot · Accepted solution]

Hi 380bac697e274c14b0bf3ca56bd5603e, thank you for thorough explanation. Will definitelly look also into the validations.