on 2021 Sep 10 3:43 PM
Hi guys,
we are unable to find the option to hide/remove the sections for "Attachments" and "Reserved materials" from the "CSServiceCallDetail" screen through the Screen configuration.
Is such thing even possible? Or could we atleast prevent the users from adding the Attachments (for example through permissions? - we have tried to restrict the Attachment permissions, but it didn't affect this funcionality).
Thank you.
Request clarification before answering.
Hi Tomas,
As you rightly mentioned hide/remove "Attachment" and "Reserved Materials" might not be possible via screen configuration, but you can prevent users from adding attachment for example using Permissions.
Attached screen capture for the permissions object and settings that needs to be maintained.
Thanks & Regards,
Vishnu,
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