SAP dispute management

[sumit09]

Hi All,

We have a requirement in Dispute management:

1. We need to create dispute case in non sap system and transfer this case to SAP FICA.

2. Updates to the dispute cases (any notes added should again be updated in SAP real time or on a timely basis.)

P.s we are using FICA.

Any leads on this will be great!

Thanks in Advance!

[AmlanBanerjee]

Hi Sumit,

Please find my response as follows-

(a) By Transferring a case to FICA, you are referring to create a dispute case in FICA in real time once its done in non-SAP system, Isnt' it?

So you can do it using a Web-Service API and use BAPI_DISPUTE_CREATE to create the dispute case in FICA.

(b) Can you check the function module,BAPI_CASE_ADDNOTES for this requirement.

Thanks

Amlan