Overall Open Orders

[AdamHorne]

Hello 

Trying to understand logic behind overall open orders in SAP 4/HANA public cloud. 

Overall open orders = open orders and open billing requests. 

My query is on the open billing requests. The calculation is not taking or adjusting for lines that are not completely invoiced. It is keeping the total for these lines in the calculation which is incorrect as it is not all open (been partially shipped/invoiced). 

Is there something in the order or is there something else that needs to be adjusted to ensure the overall open orders report is correct. 

Adam

[erickgoulardt]

Dear Colleague, I hope you find yourself well! Thank you for joining the community. As soon as possible, a technical expert will contact you to clarify your question. I am adjusting the tags to redirect the issue to the right team. Best Regards, Erick Goulardt SAP Support

[DequanXu]

Hello,

The overall open orders calculation includes both open orders and open billing requests. However, there might be a misunderstanding on how partially invoiced lines are handled in this calculation.

• Open Billing Sales - Key Figures Based on Delivery Documents Requests: Refers to sales documents that are relevant for invoicing but have not been fully invoiced. It may include certain debit memo requests or sales orders with billing plans that have not yet led to customer invoice creation.

• Partial Invoicing: If invoice lines are partially shipped or invoiced, standard behavior may still consider them under open billing requests until they are fully invoiced.

To ensure the report reflects actual open status correctly, verify if the customization settings in the billing plan or relevant configuration might address:

1. Billing Plan Setup: Ensure the billing plan correctly allocates invoices upon partial invoicing to adjust the open amount.

2. Business Rules for Billing: Examine any custom business rules that handle invoicing status updates in case of partial shipments or invoices.

3. Report Customization: Use custom reports or views to refine how open billing requests are calculated, incorporating logic that detects and adjusts for partial invoicing.

If these options are configured correctly, you can ensure that partially invoiced lines do not mistakenly remain marked as ‘fully open,’ thereby improving accuracy in reporting overall open order status.

Best regards, Dequan Xu