on 2019 Mar 24 5:00 PM
Hi,
Scenario: I
Date of invoice generation: 1st Jan 2019 for USD 1000
Payment on 10th Jan for USD 350
applied this USD 350 on 10th Jan against the invoice due
When inquired about the non-payment of USD 650 on 15th Jan, the customer informs that he has not paid the remaining 650 on account of two reasons (1) USD 250 for late delivery of goods and (2) the remaining USD 400 is for Quality issue with the goods delivered to him.
Business scenario of the customer:
a. For the non-payment of USD 650 the client creates a dispute case for 650 on 10th Jan.
b. On 15th Jan the customer informs the client about the two reasons for non-payment
Now my client wants to split the dispute case in two on 15th Jan with the two reasons.
Can you please help with .........How can we split the dispute case in to two. Is it possible to split the already created dispute case in two or more? If it is possible, then what config/BADIs are relevant to achieve this scenario.
Note: we are in 1809 on-premise version of SAP
Regards
Anil
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