Issues with UDM_AUTOWRITEOFF

[shankarbabu_jinka]

Hi Team,

I have assigned escalation reason in dispute case and ran the UDM_AUTOWRITEOFF. System displayed a message "Dispute case XXXXX: Automatic write-off started" but i don't see the dispute amount is write-off. The case still remains open and Autom. Written Off field still shows 0 in dispute case.

Also when I run the program manually RFDM2000, system issues a message "Dispute Case XXXXXhas been changed" but case is still the same.

Please advise....

[Former Member]

Have you checked all of your config?

Has the auto status change been configured.

Have you defined an active GL account and cost center?

[shankarbabu_jinka]

Hi Mark, I have checked the config and it is fine. Auto status is also being assigned. GL Account and cost center are assigned in the config.

I see that when UDM_AUTOWRITEOFF is executed, the program RFDM2000 gets cancelled in SM37.

[shankarbabu_jinka]

Is it mandatory to acitivate AUTOWRITEOFF badi to write off dispute case... can anyone please advise..!