Inbound delivery incorrectly received and putaway in EWM unable to follow Return Process

[sandritac]

Hello Community,

I have an STPO scenario as follows:

P01 Item A Outbound delivery A and Inbound delivery A

P02 Item B outbound delivery B and Inbound delivery B

Inbound delivery B has been GR and putaway in EWM in reference to Outbound delivery A. However, Inbound delivery B has not been replicated to ERP system as the wrong item and quantity was processed against Outbound delivery A.

Now Inbound delivery B is stuck in SMQ2 queue in error PU Withdrawn qty exceeded. This delivery cannot be reversed as it has been fully putaway in EWM, I cannot follow the return process because delivery has not been updated back to ERP. 

Please advise what I can do here to get out of this situation.

Thank you

[Ajit_Routray]

Hi @sandritac ,

"Now Inbound delivery B is stuck in SMQ2 queue in error PU Withdrawn qty exceeded. " -> Please check and let us know if any further questions.

Options:

1 . Seems tolerance error -you can post  STPO tolerance settings

2. Check with SAP with ticket.

Kind Regards,

Ajit

[sandritac]

Thanks Ajit, PU Withdrawn qty exceeded error in SMQ2 is due to the fact that Inbound delivery B was processed against Outbound delivery A incorrectly. Please note item and quantity in Inbound delivery A are different to Item and quantity in Outbound delivery A. So I dont know how to move forward. This mistake shouldnt have happened maybe we need more validations there to ensure the correct deliveries match? Im not sure how tolerance settings can help here. Please expand. Thanks

[Ajit_Routray]

"Im not sure how tolerance settings can help here. Please expand. " - Sorry it would not work .I would suggest you to create a ticket for SAP so they can update the correct delivery document, adjust stocks... or reverse. I think SAP can do that.