Implementing direct links to dashboard activities via web notifications and email alerts

[aziz96]

Hi everyone ;

I need your support to improve 2 Business rule : first, when I receive a web notification, clicking on the notification should redirect me to the corresponding activity in the dashboard; second, when I receive an email containing an activity subject or ID, I want to have a hyperlink in the email that takes me directly to that specific activity.
thank you for your support

[nishantsharma02]

Hi

Deep link format for FSM web:

Activity:

https://us.fsm.cloud.sap/shell/#/planning-dispatching/activities/view/${activityId}/details?selectedCompanyId=${companyId}

eg: 

https://us.fsm.cloud.sap/shell/#/planning-dispatching/activities/view/2FC3139E1DBA4E8B99D0C06AA8BA7D18/details?selectedCompanyId=36837

Service-call:

https://us.fsm.cloud.sap/shell/#/planning-dispatching/service-calls/view/${servicecallId}/details?selectedCompanyId=${companyId}

eg: 

https://us.fsm.cloud.sap/shell/#/planning-dispatching/service-calls/view/1BCE3236CBBD403490668CA6B96077D7/details?selectedCompanyId=36837

Emails : 

Emails support html components. So, you can just use an Anchor tag like below :

<a title="Activity Link href="https://us.fsm.cloud.sap/shell/#/planning-dispatching/activities/view/${fsmEvent.activityId}/details?selectedCompanyId=36837"><strong>Activity Link</strong> </a>

These direct links would open in FSM like this : 

Web Notifications:

To my knowledge, web notification are simple text based. You can send the entire above URL as text but cannot create an hyperlink.

Mobile Push notifications/Deep links: 

Please check help doc for more details

[aziz96]

thank you for the support