IBP EPM-General Error

[lukewong318]

Hi All,

I got the issue when i login IBP excel-add in. this is the EPM -general error message popup and said "The Web authentication has failed". It happen every time when i login into IBP. Can anyone know how to resolve it?

Regards,

Luke

[former_member435607 · Accepted solution]

Hi Luke

Can you try loging in to web UI to confirm that your credentials are working. If yes then please try clearing the meta data cache and check again(Select your connection in the Logon window > Click on the small square button(with three dots) next to this field > Select your connection and click on 'Edit' button on the right hand side > Click on 'Clear Meta Data Cache' button on the top right hand side).

If the issue still persist please try remove the IBP excel addin and reinstall the same with the latest version (1911).

[kaus19d · Accepted solution]

maybe its time that you set your SCN profile as Public & we can get to know you, as now its showing Former Member. It can be easy in communicating with you

[former_member194529]

Hi Mateus,

Please check if you don't have any typos on your Server URL for the Excel connection created.

For instance, "http://" is not accepted, only "https://"

If that's not the case, try also to clear the Internet Explorer cookies, as it is there where the auth is stored.

Best,

Ivan

[Former Member]

Hello everybody! I have exactly the same problem. When I try to access IBP through excel, an error message is displayed (attachment). But when accessing directly through the browser the error does not occur. I have already uninstalled and installed the program but the problem persists. Can someone help me?ibp-error.png

[former_member594111]

Please check your excel add-in version

[Former Member]

Thanks for the quick response Shirke,

The version I'm using is this: EPM Version: 10.0 SP 32 Patch 2 .NET 4

EPM Build: 10130 I attached some photos, version and the error.

Thank you for your attention.

ibp-error.pngibs-version.png

[lukewong318]

Hi All,

Thanks all of you suggestion. i uninstalled the add-in and installed updated version. it resolved this issue.

Regards,

Luke