How to Trigger API Call on Service Call change?

[pbugel]

Dear Comunity,

Is it possible in SAP Field Service Management to generate an update to ERP based on the Service Call change? For example when timeslot is assigned to the service call?

Use case is to send planned timeslot to ERP once the planning is complete.

Thank you,

Pavel

[fiona_shao0225]

Hi Pavel,

You can use the business rule to achieve. The business rule trigger select update Service call, and the action select webhook to call external API.

Best Regards,

Hong