How should suppliers contact you then?

[ankit-205]

In SAP Business ByDesign (SAP ByD), when a Purchase Order (PO) is sent to a supplier via email, the system typically uses a default sender email like donotreply@..., which is an outbound-only system address. This can cause confusion if suppliers try to reply directly to that email.

What is the process to receive supplier concern regarding the sent in SAPByd ?

[chenlu_zhang · Accepted solution]

Hi! I think there are 2 options you can try with.

1.Purchase Order Output Control Settings

In business fine tuning activities, 'Purchase Order Output Control Settings', you can maintain detailed settings for Email channel. If you put buyer responsible in the CC, then when your supplier receive the mail they can also see the buyer responsible mail address in the CC and contact if needed. Once the setting is done, all the new POs sent by emails will apply the rule.

2.Supplier Master Data

In supplier master data, Communication-Collaboration setting, for each of the documents (including purchase order), you can set out output channels and the receivers. Here for email channel, you can define recipient type 'To', to supplier contacts, and 'Cc', to any contacts you want to add. This option can help if you always want a specific people to receive the mail for the specific supplier. Once the setting is done, all the new POs for the particular supplier will apply the rule.

[ankit-205 · Accepted solution]

Dear Chenlu_zhang, Thank you for providing the available options. Unfortunately, I’m unable to use Option 1: Purchase Order Output Control Settings as the system does not allow changes — the project is already live. However, I will go ahead and try Option 2 as suggested. Regards, Ankit Sharma

[chenlu_zhang · Accepted solution]

Hi Ankit, for the option 1, can you check if you are able to add the fine tuning activity to the project  Even your project is live, there should be an option to select activities and 'add to project', then you should be able to edit it. Regards, Chenlu

[dieter_haensch2]

Dear Ankit,

you can define a sender email address (After the domain is DKIM verified)  via

Application and User Management

Output channel selection

Here you can decide from which sender domain under conditions or without will be taken as sender email.

In case of questions let me know.

Best regards

Didi