How can we manage Tasks in IBP without SAP JAM

[Former Member]

Hello Experts,

We have not integrated SAP JAM with IBP at the moment.

In Process Modelling, I am able to create tasks within the Process Steps. But I am unable to change the status of the task. So when I set a step to "completed" status in the Process Instance, in the dashboard, it shows up as Completed (0%) . Any pointers on how to handle this.

[former_member194529 · Accepted solution]

Hello Ghevarghese,

Please refer to the following part from the Help link document provided by Ankur:

Monitoring the Process and Tracking its Progress

The process and its phases can be monitored in the dashboard and in the Manage Processes app. Depending on whether SAP Jam is used or not, the progress of the process can be tracked with a different level of detail as follows:

• Tracking the progress without SAP Jam

  The basic way of tracking the progress is to track the status of the individual process steps. There are several statuses available that indicate whether a process step has started, whether it is in progress, or is completed. This provides a rough overview of the running process.

• Tracking the progress with SAP Jam

  A process can also be tracked in more detail using SAP Jam: in addition to the status of the individual process steps, the progress that is being made within the process step is also shown. This progress is reflected by the percentage of completed SAP Jam tasks that are created for the participants after a step was started.

In practice, this means that tasks will only be created on the TASKS app in the Web UI as well as on the Tasks in the Excel UI in case you have Jam integration.

If Jam integration is not in place, you can track the progress of the individual process steps, but there is no automation in terms of tasks.

Hope this clarifies your doubts on this matter.

Best,

Ivan