FSM - Service Map - Manual activity planning - Skills validation

[karthikgb]

Unlike the Planning and Dispatching board, skills are not getting validated during manual activity assignment from the Service map.

Steps to reproduce the scenario

*Select a tech that don't possess the required skill to perform an activity.

FSM Shell > Service Map -> Select a technician in the right-side bar > Select an activity in the service map > Drag the activity to the technician's schedule (right-side bar) > Notice the activity gets assigned to a technician without any warnings though the technician doesn't possess the required skills needed to perform the activity.

Manual Activity Planning | SAP Help Portal

Is there a setting or any other way to enforce skill validation when assigning an activity from the Service map?

[Christoph_Kurtz]

Hi karthikgb,

I am on the search for the same topic, but could not find a real solution for that yet.

The only idea I had in the past was to create a business rule which checks for the service assignment if the needed skills are fulfilled. As this is quite complex, we have not implemented this so far because I also hope that SAP will provide a standard way for doing this.

Therefore, I have opened an influence ticket (https://influence.sap.com/sap/ino/#/idea/331830/?section=sectionDetails) and it would be great if you could vote for it as well.

Best regards,

Christoph