FSM Crowd Service - Assignment not possible

[Former Member]

Hello,

I just started to work with an external partner with the Crowd Service functionality. This partner has accepted my Terms & Conditions and has chosen a work package. I can see him on my dispatching board but am not able to assign any service call: "Action not authorized". His layer on the time line is greyed. Please find enclosed a picture for better explanation.capture.png I read the online documentation several times. Could you tell me what have I missed here?

Many thanks!

Maxime Sonnet

[ChristianKloy]

A good question. As I read in the documentation the dispatching is only possierlich by the automatic scheduler?

[Former Member · Accepted solution]

Thank you for your comment Christian!

Indeed it's not possible to manually assign to an external partner. The dispatching widget must be used.