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FSM- BR-copy the value of a list field to a text field

S0022883867
Explorer
0 Kudos
493

Dear colleagues

I need to copy the value of a list field to a text field, the list field is in the SC and the text field is in the activity.

I did a BR,

But it copies the key, the ID that the list field has and not the description, I need to copy the value

When I did this logic, I did not pass any value, in the previous case, as I indicated, I passed the ID but not the value

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wendy_snyder
Associate
Associate
0 Kudos

Hi Ale,

Sorry for the late reply. Unfortunately, I don't have any alternative solutions for this integration issue at the moment. The flow of this scenario between C4C and Field Service Management (FSM) is not 100% clear to me. Would it be possible for you to open a ticket with our support explaining this integration scenario problem and you can ask for the support ticket to be assigned to me.

Kind Regards, Wendy