FSCM and FI customer balance difference

[Former Member]

Hello,

We have migrated system into SAP... And apply FSCM process, integration is done. But still we getting some differences between balances for FSCM worklist and FBL5N.

FBL5N : XYZ customer balance is 1000 euro

FSCM worklist ..display Balance for XYZ customer :1200

And when you double-click it and with invoice list it's showing correct amount 1000 euro.

Major issues is FSCM display 1200 euro but FBL5N 1000 euro.

Can you please help here

[Former Member]

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[Former Member · Accepted solution]

Dear Priya,

Please check the Guided Answers tool for Collections Management in the link inside KBA 2453908 to quickly find solutions for your issues and doubts.

The recommendations that you will find in there, for this specific case, are:

1. Please run FDM_COLL_SEND_ITEMS report (with the Customer specific data transafer option), and then, run tcode UDM_GENWL to regenerate the worklist (make sure that the "Worklist Valid From" date is filled with the current date, also in the variant that you are using for you background jobs).
2. If the issue persists after doing this, please check the following SAP KBAs:

• 2309803 - Incorrect amounts in Collections Management
• 2414698 - FSCM Collections: incorrect amounts
• 2641958 - Worklist: Amount to be collected not contained

Please let me know if this solved your issue. If the issue persists, further information and screenshots would be helpful.

Thanks and best regards,

Pablo

[Former Member · Accepted solution]

Hello Pablo,

thank you for solution 1 solved the issue.

Many Thanks!

Priya

[Former Member]

• For each and every book you purchase , you will receive a freee bookmark.

[Former Member]

Thank you Pablo...will try this solution.

[TammyPowlas]

Please review SAP Note https://launchpad.support.sap.com/#/notes/0002414698 (logon required) - it covers several possible reasons

[Former Member]

Thank you Tammy