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Favorites Missing Post upgrade to 2011

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api-error-post-upgrade.png

Friends,

We recently upgraded mass to IBP2011 excel Add-in version, and I am getting two peculiar issues as below.

1) Some users complain they have lost all their favourites, and not majority of them.

2) Some users have upgraded successfully, when they launch any template or refresh the template everytime, they get below API Error.

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PatrickWeber25
Product and Topic Expert
Product and Topic Expert
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See screenshot